FAQ - FREQUENTLY ASKED QUESTIONS
What is the best way to contact Customer service?
The best way to contact us is to fill out the contact form provide when you click on Contact. If it's a shipping or exchange related inquiry please make sure you provide Invoice ID and order related info/details Our support team will initiate a reply within one business day. You may call our toll free in North America at 1.888.288.7297(PAWS) and leave a detailed message with your full name, contact number, and email.
I live in the greater Vancouver area so may I pick up my order instead of paying for shipment?
To streamline and t provide efficient customer service we highly recommend you to adhere to our shipping procedures and policy. If you really insist on picking up your order we will have to create a custom/manual order and set a date and time for you to pick it up after the order is paid in full. Please keep in mind, we are usually busy so the pickup timeframe will be limited so please be on time or let us know if you will be late or need to change the pick-up date/time. Currently, for all orders that want pick up option please make sure you completed your free member account and then email info@chewlovedogtreats.com.
I just completed my member registration but I can't place an order or even check out?
Once you completed the membership form, you must verify your registered email which will unlock all your perks and access.
What is the best way to store Chew Love dog treats?
Each of our handcrafted all-natural dog treats has no additives and no preservatives so we recommend storing it in the refrigerator or your freezer. When storing in the freezer, the dog treats may last up to 6months if stored and handled properly. On that note please make sure you serve the dog treats at room temperature so take out your frozen dog treats for at least 15-20min.
What does it mean by best by or best before date?
Our Best By or Best Before Date is referred to only when the original package seal is still intact and if you choose to store it in the refrigerator or in a cool dark clean storage area. Once we completed producing our all-natural Chew Love dog treats, each net products are packed with an FDA approved oxygen absorber and carefully vacuum-sealed. We highly recommend you read our store disclaimer on each package label.
What do you mean by human-grade ingredients?
We are not talking about processed or junk food that we humans eat, we are talking about healthy natural ingredients such as fresh raw vegetables and fruits and premium meats that we locally sourced from farmers and suppliers in beautiful BC. You can see each product list exactly the ingredients that are handcrafted in each tasty and healthy dog treats, it's practically from farm to table. Keep in mind that not all human-grade ingredients are good for dogs but you don't need to worry. We are grateful dog owners ourselves so we only use quality human-grade ingredients that are healthy and safe for your furry family members with moderation. Also if you know your dog has a food allergy please communicate with us and/or consult with your veterinarian first before ordering.
Do you offer free samples?
We do throw in some free samples when you register a free member account and complete your first order with our Welcome to Chew Love 30% OFF! The WELCOME30 promo code is only valid on your first order and it's not combinable with any other promotions. We recommend you to make sure you complete your member's registration accurately especially if your dog has any level of allergy or food preferences so we may give you the right free samples with your first order.
Do I have to register an account member in order to buy from your website?
No, you are not required to be a member but there are a lot of perks for being a registered member. Being a registered member is FREE and no obligations, plus you get all the perks listed below.
How do I get updated with products and what's new?
When you register a free member account you are automatically subscribed to our newsletter which comes out monthly or quarterly. Our newsletter will keep you updated on special sales and informative articles about animals/charity/nutrition tips/behavior training tips. You may also revisit our website/FB and/or IG to check up on what's new or any great sales!
How do I use my Promo Code or Voucher Code?
It's pretty easy to use, there are simple instructions when you check out your cart. You must input the code in the appropriate field at check out. For example, you need to input promo code in the promo code field and then click update cart. Only one type of code can be used per order so either a promo code or a voucher code. Reward points can be combinable with either code.
What are the reward points? How do I earn reward points?
It's our way of saying thank you for believing in us. You earn reward points automatically when your order $25 or more per order invoice or when you share the love and refer other qualified dog lovers to order from us. For more detail please click on the link: https://chewlovedogtreats.com/chew-love-reward-points-program
How do I use my reward points?
You will need to have a minimum balance of 5 rewards points before you can use it. Once your balance is 5 or more when you check out you will have the option to choose how many reward points you want to use from your balance.
How does your Share the Love Referral Program work?
We are very proud of our Share the Love Referral program where you get rewarded for referring another dog lover to order from our website. The best way for us to track who you referred to us is by using our unique referral link which is linked to your registered account. When you log into your account, your unique referral link is in your dashboard where you can copy the link and email your referral link to all your friends, relatives, neighbors, and even co-workers! If they click on your referral link and make any order size, you 5 reward points. For more details please click on the link: https://chewlovedogtreats.com/share-the-love-referral-program
Where can I leave my positive reviews?
We always welcome genuine review and constructive feedback. You can always put your reviews on our website for the product(s) you like simply by logging into your registered account. You may also put your reviews on either one or on all of the links listed below:
https://ca.trustpilot.com/review/chewlovedogtreats.com (Trustpilot)
https://g.page/chewlovedogtreats/review?gm (Google My Business)
https://www.facebook.com/Chewlovedogtreats (Facebook Page)
Please note, we are always learning and we would appreciate it if you let us resolve any of your genuine concerns or issues before you post any negative reviews.
How much is shipping? How and where do I choose the shipping options?
The shipping rate will depend on your shipping address and how much you order. When you check out your cart, shipping options will be available when you complete your shipping address/postal code
Is there free shipping?
Most definitely! We offer free tracked Canada Post shipping for all orders (before taxes and after discount) $90 or more. This free shipping is for retail purchases only.
What's your shipping policy?
For more details please click on the link: https://chewlovedogtreats.com/shipping-policy
What's your refund and/or exchange policy?
For more details please click on the link: https://chewlovedogtreats.com/refund-policy
What's your privacy policy?
For more details please click on the link: https://chewlovedogtreats.com/privacy-policy
Pawesome Dog Treat Inc. Jan 4th, 2021
